How do I purchase distance subjects online?
  • Certificate IV & Diploma - Once you have enrolled, you will be emailed your Welcome Letter which contains your purchase password and all the information you need to start studying.
How long do I have to complete my studies?
  • Certificate IV – From the date of your enrolment you have up to 18 months.
  • Diploma - From the date of your enrolment you have up to 24 months.
How long does it take for an assessment to be marked by the assessor?
Bowen Training Australia endeavours to get your results back to you as soon as possible. It can take up to 21 working days during times of high volume submissions.
I am stuck on a question in my workbook, where can I get help?
There are different areas of support:
  1. Contact your trainer and assessor here.
  2. Email and an assessor will contact you within 2 business days.
  3. Call Student Services on 07 3284 3349 or 1300 833 252.
I have completed all my studies, when can I get my certificate?
Once you have completed all of your course requirements, you will receive an email to let you know that your certificate is being processed. Once your file has been processed, you will receive another email letting you know your certificate has been posted to you. The certificate issuance process can take up to 30 days.
I have fallen behind, can I get an extension?
Give our Student Services team a call on 07 3284 3349/1300 833 252 or email your request to Your request will then be submitted and we will be able to provide guidance.
I have lost my shop password, what do I do?
Simply email our helpful Student Services team at We will then re-send your information to your chose email address.
I want to explore Recognition of Prior Learning, what do I do?
Please refer to the Recognition of Prior Learning information on our site here. Once we have guided you to the correct application, you will then be able to complete and submit your application. Processing can take up to 30 days after submission.